| Deposits and payments | All direct online bookings are to be paid in full at time of booking. All other bookings to be secured by a deposit of one night’s tariff. Bookings are not confirmed until your deposit or full payment has been processed. Balance of tariff to be paid by 30 October for Christmas holiday bookings, by 28 February for Easter holiday bookings and two weeks prior for school holidays and long weekend bookings. All other times, balance of tariff is to be paid 14 days prior to arrival (or at check-in for same day bookings). You agree that any credit card details provided at the time of booking can be used as security for any outstanding accommodation fees or cancellation fees not paid by the due date. |
| Rates |
Rates, surcharges and fees are as advertised on our website. Rates are based on 2 adults only. Additional fees apply for more than two occupants, linen for additional occupants (if required), pets, one-night stages, and where there is more than one vehicle parked in the park (subject to availability). Management reserves the right to amend the total cost of bookings made online where incomplete or inaccurate information is provided at the time of booking. An excessive cleaning fee of $60 per hour will be charged where the accommodation is left in an unreasonable state or our pet or non-smoking policy is ignored. You will also be charged for the cost of replacement for any major breakages (fair wear and tear excluded), the replacement of any items removed from the cabin or for the cost of repair for any damage to our property. Prices and fees are GST inclusive and are valid from 1st February and expire on the 31st January each year. Management reserves the right to reasonably amend or alter prices at any time without notice. A payment surcharge applies to all credit and debit card payments. The amount of the surcharge depends on the type of card used (we do not accept AMEX). There is no charge for EFTPOS or bank transfers. |
| Cancellations and changes |
No ‘change of mind’ refunds for Christmas holiday, Easter holiday and school holiday bookings. For all other periods, cancellations must be received in writing 14 days prior to the date of the booking and either: (1) a $10 administration fee will apply to refunds processed on EFTPOS or credit cards (no admin fee for bank transfers) and your first night’s accomodation will be deducted from your refund; or (2) you may choose to apply your refund to a future booking within 12 months of the original booking date. The booking may only be moved once and if subsequently cancelled any prepayment will not be refunded. Cancellations received less than 14 days prior to the booking date will forfeit any prepayment received. Refunds will only be credited to the credit card or EFTPOS card used to make the booking. No refunds if you decide to shorten your stay. We do not give refunds due to inclement weather. |
| Guest registration and credit card authority |
Please note that the person registered as the guest may be required to present his or her ID and credit card when the booking is made and/or upon check in and complete a credit card authority form and/or guest registration form. The credit card provided to make the booking, or any alternative card provided during the booking process, will secure your reservation and will be used to obtain payment for all outstanding accommodation fees, cancellation fees, additional costs, any loss or damage arising from your stay, and any other applicable fees and charges arising from these terms and conditions. We also reserve the right to charge a pre-authorisation up to $100 on your credit card. The pre-authorisation will be released upon inspection of the accommodation being left in a satisfactory condition. |
| COVID-19 Conditions of entry | It is a condition of entry to Diamond Waters Caravan Park that:
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| Minimum bookings | Minimum 7 nights booking in the Christmas holidays. Minimum 4 nights booking on the Easter holidays long weekend. Minimum 3 nights booking on long weekends. Shorter bookings may be available during these periods at management’s discretion to gap-fill between bookings. |
| Max persons per site |
A maximum of six persons may stay on a site at any one time. Groups larger than this must book an additional site. |
| Check-in and check-out times | Check-in is 12pm for sites and 2pm for cabins. Check-out is 10am for sites and cabins. Late check-out may be available for an additional fee and must be arranged beforehand with management. If you check out after 10am without prior arrangement this will be charged as an additional day. |
| Reception hours | The office is generally open between 8.30am to 5pm, and may be open for longer hours during Christmas and Easter holidays, and shorter hours during winter. If you are arriving outside of these hours, please advise management in advance of your arrival. |
| Signage |
All signs in the park form part of these rules and must be obeyed. Speed limits are walking pace (10km/h) at all times within the park. All roads in the park are shared between pedestrians and vehicles. |
| Vehicles and boats | Only one vehicle allowed per site. However, a boat and trailer can also be stored on site subject to there being sufficient space on your allocated site. Please confirm there is sufficient space prior to your arrival as availability is not guaranteed. Any other additional vehicles are allowed at park management’s discretion, for an extra charge of $10 per night per vehicle, but only if space is available on your allocated site or cabin. Extra vehicles may also be parked outside the park for no cost (which has no parking restrictions) and at your own risk. |
| Visitor parking and boat and trailer parking | The visitor’s car park at the entrance of the park is for day parking only and cannot be used to store guest’s additional vehicles. Boat and trailer parking is provided near the boat ramp for guests at the time of launching boats only. Cars, trailers and boats must not be stored in this area when the boat is not in use and must be stored on your own site. |
| Online bookings | Bookings are not final until confirmed by management and payment have been received by the due date. |
| Holding of booking | A booking will be held for 24hours after check-in time of your day of arrival unless otherwise arranged. After this the booking is deemed to be cancelled and no refund will be given. |
| Cabin or site allocation and relocation | Cabin and site allocation is at the manager’s discretion. Particular sites or cabins can be requested but management does not guarantee a particular preference for a site or cabin. Management reserves the right to relocate or change the site, van or cabin number after booking if management deems necessary (with notice if possible). |
| Discounts and specials | Please advise management if you are entitled to a discount at the time of booking. Unless explicitly stated in offer, no discounts apply during Christmas, Easter, school holidays or long weekends. You must mention the discount at the time of booking. |
| Pets | A pet cleaning fee of up to $25 applies for stays in our pet friendly cabin and is included in the advertised rate. There is a maximum of two dogs per cabin and site. Additional pets allowed at management’s discretion and in very limited circumstances. Pet owners please refer to our pets’ page for information and rules regarding pets. By booking you acknowledge that you have read and agree to our pet rules. Management reserves the right to cancel your booking with no refund if you do not abide by the pet rules. |
| Trees and branches | We run an extensive tree-pruning and maintenance program, however despite our best efforts sometimes nature can get ahead of us. The park takes no responsibility for damage caused by falling branches or from the elements. |
| Bunk beds in cabins | It is our duty of care to advise all parents that children under the age of 9 years should not sleep on the top bunk as it can be dangerous (as per the Australian Standard). |
| Generators | We offer powered sites. For the comfort of guests, no generators are allowed. |
| Camp fires | Camp fires are permitted, subject to fire restrictions, but only in a contained fire bin that sits off the ground. You can purchase or hire a fire bin from management (depending on availability). |
| Age | You must be over 18 years of age to stay with us if you are not accompanied by a parent, guardian or carer. |
| Right to refuse entry | Management reserves the right to refuse entry into the park for any reason (including for our own purposes). A full refund will be issued if this occurs. |
| Quiet time | Quiet time in the park is after 10pm and before 7am. You and your party must respect the comfort of others staying in park. Any unruly behaviour, excessive noise, drunkenness, bad and/or offensive language will not be tolerated and may result in you and your party being evicted from the park without refund. |
| Eviction of guests | We reserve the right to evict guests from the park who are deemed by management to be behaving in a socially unacceptable way, causing damage, disturbing other guests, using unacceptable language or otherwise breaking these terms and conditions or park rules. No refund will be given, and charges will apply for any damage caused. |
| CCTV cameras | We reserve the right to protect our lawful interests and deter security incidents such as theft, vandalism, unruly behaviour and violence. CCTV cameras may be operated in the community. |
| Loss, damage or theft | Ritchie Villages and/or park management will not be held responsible for, or liable to compensate loss, theft or damage to personal property on, or brought into the park or in the immediate vicinity of the park. |
| Flooding | In the event of flooding and SES has recommended moving to higher ground we will provide a refund for the nights you have paid for and have been unable to stay. In all other cases it is at the park manager’s discretion to determine whether a refund should be provided. |
Terms and conditions – Version commencing June 2019