The Ritchie Villages Group comprises Ritchie Villages Property Pty Ltd as trustee for Ritchie Villages Property Trust and Ritchie Villages Trading Pty Ltd as trustee for Ritchie Villages Trading Trust.
Ritchie Villages is an owner and operator of housing and tourism accommodation. Ritchie Villages has two communities in NSW trading as Diamond Waters Caravan Park and Dunbogan Caravan Park.
Ritchie Villages is committed to protecting its employees’ and customers’ privacy and personal information irrespective of how that information has been provided.
Ritchie Villages is not legally bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) which govern the way in which organisations (such as Ritchie Villages) hold, collect, use and disclose personal information but endeavours to act in accordance with these laws.
Information collected by Ritchie Villages is used for the purpose for which it was primarily collected. Information collected from our customers is used for managing our relationship with our customers, while information we collect from employees and individuals applying for employment is used to assist Ritchie Villages operate and manage its business.
The personal information that we collect, hold and use about you may include (but is not limited to):
Collection of personal information from a resident in a Ritchie Villages community allows us to make site agreement arrangements, collect site fees, communicate with you and complete other associated documents. It also allows us to contact your next of kin in times of emergency. Ritchie Villages maintains a personnel file for each resident.
Ritchie Villages collects information necessary to undertake its employment interview processes, comply with industrial legislation and taxation requirements, promptly pay salaries and wages, properly manage its business and in the event of an accident or emergency contact your next of kin.
Ritchie Villages maintains a personnel file for each employee to assist in the management of staff and operation of its business. This file contains a copy of the employee’s employment application, letter of offer, employment contract, most recent performance appraisals and any formal counselling and disciplinary documents. Other records associated with the administration of payroll and other employment matters may also be included in the file.
Ritchie Villages collects information such as your name and address, contact details, vehicle registration and your arrival and departure dates. We are required to record this information under the Local Government (Manufactured Home Estates, Caravan Parks, Camping Grounds and Moveable Dwellings) Regulation 2005 and it also assists us in managing the security and safety of the community. We collect credit card information and direct debit details from individuals renting cabins, powered or unpowered sites for short term holidays to collect payments.
Ritchie Villages collects information including the visitor’s name, contact details and details of that visitor’s entry into, and exit from, the community. This information assists us in managing the security and safety of the community and allows us to keep an accurate account of who is staying the community should an emergency arise.
Ritchie Villages may use your details to manage our business operations (including insurances and legal obligations), help run our organisation and to market other products that we offer from time to time or to update you on developments within the existing business. If you would rather not have your personal information used for this purpose you should let us know via email or by contacting us.
Personal information may be collected from you at the time or booking, via face to face interviews, application forms, correspondence (written and verbal), social media and newsletter subscriptions as well as other documentation.
In most cases and where possible, we collect your personal information directly from you. If this is not practical, the information may be obtained from another person or entity.
Ritchie Villages will only collect personal information which is reasonably necessary to appropriately facilitate the provision of its services to you and appropriately operate and manage its business.
Personal information is not disclosed to any other person except in the following circumstances:
At all times we will take reasonable steps to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access and disclosure. Much of this information is stored electronically in a secure environment. Any information that needs to be kept in hard copy is also protected via a range of measures including but not limited to:
Unfortunately there are inherent risks in transmitting information across the internet and Ritchie Villages does not have the ability to control security of information collected and stored on third party platforms.
You have the right to seek access to and/or correct the personal information Ritchie Villages holds about you if you believe it to be inaccurate or out of date.
If you are a guest or resident, you can arrange this by calling the Privacy Officer of Ritchie Villages (on the contact details listed below). Your request should include a detailed description of the information required. To ensure information is only disclosed to relevant people you may be asked to provide identification or in the case of a telephone call asked to verify your identity via several questions.
Employees can update their personal information by sending an email to firstname.lastname@example.org for any changes to personal details such as bank accounts, email addresses and pay variations.
Employees who need verification of their employment and salary details must submit a written request to email@example.com with at least one week’s notice. If you require such information to be released to a third party, your request must indicate that you authorise Ritchie Villages to release the required details.
Personal information records are held for a period considered appropriate by Ritchie Villages. Should you cease to be a customer/investor/resident/employee of Ritchie Villages, any personal information which we hold about you will be held for the relevant retention periods required by law.
Customers who have a question or wish to complain about the treatment of their personal information should contact Ritchie Villages as set out below:
Telephone: 0400 070 125
Ritchie Villages will consider the question or complaint and acknowledge receipt within 5 working days and will provide a response within 30 days. Whilst we will do our best to answer your question or resolve your complaint, if you feel it remains unresolved or you wish for further investigation to take place you should contact:
Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001